1. Seven-day cancellation right

For distance purchases, consumers generally may cancel the purchase within seven days after receiving the goods, without stating a reason, in accordance with Taiwan’s Consumer Protection Act. The seven-day period is a review/cooling-off period, not a trial-use period. Please notify us in writing by email within the applicable period.

2. Condition of returned goods

Please keep the product, packaging, accessories, gifts and purchase records complete. A consumer remains responsible for any diminished value caused by handling beyond what is necessary to inspect the goods. We will not impose conditions that unlawfully restrict statutory cancellation rights.

3. Sealed personal-hygiene products

Where a product is sealed for hygiene reasons and qualifies as a personal-hygiene product under applicable law, the statutory seven-day cancellation right may not apply after the hygiene seal has been opened, provided this exception was clearly disclosed before purchase. Merely opening an outer shipping carton does not by itself remove statutory rights. Defective, incorrect or transport-damaged goods remain eligible for appropriate handling.

4. Incorrect, defective or damaged goods

Contact brenda@7daysbeauty.com.tw promptly and include the order number and clear photographs where possible. We will arrange replacement, return or refund as appropriate.

5. Return process and shipping cost

Email us before sending any item. We will provide the return instructions and address. Where a consumer lawfully exercises the statutory seven-day cancellation right, return costs will be handled in accordance with applicable law. For returns outside statutory rights, any agreed shipping cost will be explained before the return is made.

6. Refund timing and method

After we receive the returned goods or the legally effective cancellation notice, refunds will be processed to the original payment method. Under the Consumer Protection Act, the paid consideration must generally be returned within 15 days from the relevant statutory trigger. Actual posting time may depend on the bank or payment provider. We will not charge the consumer a refund-transfer fee where the contract is lawfully cancelled.

7. Electronic invoice handling

For cancelled or returned orders, the related electronic invoice cancellation or sales-return allowance will be processed through the e-invoice system. The notification will be sent to the email associated with the order. Business-invoice customers may need to complete additional procedures required by the e-invoice provider.